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My port request was never sent to me by my old provider, so I never received texts for 2FA either. But I have messaged support as well, thanks. 

Who do I message? also @Chalupa_Batman I called the number you sent but they did not accept my number 

Thank you, When I call them what do I need to request? 

I still have service from my old provider and I did not recieve a text from the old provider. I have rebooted my phone and I bought an esim from public mobile  

I am porting my phone number and my old sim card is still in my phone, I did not get any texts from public mobile about the code. i also did not recieve a text confirming I want to transfer my number