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Data not working in USA.

Muaz1ali
Great Neighbour / Super Voisin

I’m having trouble with my data internet while in USA. My phone is working just fine but my data is NOT. I do have more than 50GB’s left

 plz help! 

2 REPLIES 2

Chalupa_Batman
Mayor / Maire

@Muaz1ali wrote:

I’m having trouble with my data internet while in USA. My phone is working just fine but my data is NOT. I do have more than 50GB’s left

 plz help! 


Hello @Muaz1ali 

What phone are you currently using while in the US? 

softech
Oracle
Oracle

@Muaz1ali 

Critical part to US roaming depends on T-Mobile/AT&T/Verizon coverage and whether you can connect successfully onto either network.

If the phone is not connecting to T-Mobile/AT&T/Verizon, change the Network Connection from Automatic to Manual and select and test each of the three and see which one you can connect and work best

If your issue is with data, make sure your Roaming Mobile data is enabled and you have disabled your mobile data limiter.  Also change your network mode to 4G (and don't try 5G until you can connect and works on 4G)

If your issue is with voice, make sure VoLTE is enabled on the device setting.  And if it does not work, try to change the Network to T-Mobile ONLY, and change  Preferred Network Type or Network Mode to 2G and see if the calls go through.
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data  is working

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