@Mistylee wrote:
My Sim remains unregistered. I can't receive the eversafe code required to finalize sin reg and account. As such. I get "mobile network unavailable" and "Sim card not registered " on my Samsung s10
First, go to this link and enter your IMEI number to confirm this particular model of phone will work with Public Mobile.
https://www.publicmobile.ca/en/get-help/articles/volte
You may need to try your SIM card in another phone to reprovision it. If that doesn't work, contact a CS Agent.
If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
