Can’t recover my Public Mobile account — “Recover Email” only sends link to unknown address (no OTP

[trevh]

Hi, I’m currently locked out of my Public Mobile account and can’t recover it. When I try to use the “Recover Your Email” option, it only says an email has been sent to the address linked to my account — but I no longer know which email that is.

The issue is that it doesn’t give me the One-Time Password (OTP) verification option by text, even though I still have the active SIM card in my phone. This makes it impossible to verify my identity or reset the email.

I’ve already tried creating a new account, but the system says my SIM card number is “invalid,” which I assume means it’s still tied to the old account.

Could a moderator or support agent please help me recover my account or update the linked email address?

[trevh]

Awesome thanks. Also dont know why it deleted my first one. Will try this out

[samsunga31]

This was from the first post. Not sure why the system deleted your post. So stupid

Hello.

You can click on didn't get code and have it sent to your voicemail.

If that doesn't work, direct link to reach a csa is this.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

Please ask PM CS agent to help 

Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there