Urgent Cancel account

[Mark_Pries]

I need to cancel my account and this has been the worst experience ever.  No t able to activate my account and not able to get a hold of anyone.  I will be complaining to the better business bureau next.  Give me someone to call or send me confirmation of cancellation and credit to my account.  

[CSA_PM]

Thank you for the escalation! The customer is in contact with an agent.

[Mark_Pries]

Any idea on a more complete resolution 

[softech]

@Mark_Pries 

I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Mark_Pries]

CC has pending payment.   This solution you have provided is inaccurate.  I want a better resolution please 

[SKSuh]

The Better Business Bureau is as useful for complaints as an online petition given that the BBB is a voluntary organization to which businesses can join for a fee

The quickest way to cancel Public Mobile would be to change your payment method account number — something that I can easily do thanks to a virtual credit card

[BKNS27]

@Mark_Pries 

If you didn’t create an account/activate a SIM/eSIM in step 6 then your won’t be charge. Confirm with your CC whether you were charged.

PM is an online service so all communication with a CS_Agent is done through dm or submitting a ticket on Chat icon but there is an issue with chat.

[samsunga31]

Hello.

To contact a csa, please use this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437