@ud_finowa wrote:
Its showing security issue for some reason. The app and even online, i cant get into my account. I paid today for my subscription and when I went back to the app, it was okay for an hour everything was working but after that, the app is asking me to select a new number and stuff. It wont let me go back to previous number I already had and when I log in online to my account, its showing that I’m unauthorised.
I would try deleting the app, restart your phone and then try to download the app again and try to log in. If you get that error again, please contact a CS Agent to re-link your account.
If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
