activation issues

[Debra70]

I am switching to Public Mobile from Koodo, but am having issues....I have chosen a new phone number, but now need to enter the verification codes, which are being sent to the new phone number, but I am not receiving them.  I have not been able to complete the activation without getting this code.  Thanks.

[hTideGnow]

hi @Debra70 

it is just a sim card setup problem on the system

while you are waiting for PM support to reply, try to reboot the phone and click Reset Network Settings

[Debra70]

Thank you....Ive sent in a support ticket....but I cannot make or receive any calls or messages.

[hTideGnow]

hi @Debra70 

can you receive regular calls? or just not receiving inbound text?

if you need PM agent to help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[samsunga31]

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@Debra70 wrote:

I am switching to Public Mobile from Koodo, but am having issues....I have chosen a new phone number, but now need to enter the verification codes, which are being sent to the new phone number, but I am not receiving them.  I have not been able to complete the activation without getting this code.  Thanks.

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Please contact a csa.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437