@slusagm wrote:
It usually takes 30 days for the system to update
But ask PM to check and update it in the system for you and reverse the $5
Simply open ticket with PM using Expert Messaging. Click the Orange Chatbot icon on the lower right to start, or use this link https://widget.telus.tiia.ai/libs/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&lang=en&toggle=fal...
(For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.)
PM will reply you via Expert Messaging between 9AM-10PM EST (Mon-Sun)
(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )
Actually, no, this is incorrect. A simple 5 minutes in airplane mode, turning off the phone for 5 minutes and turning it back on and turning off airplane mode, reconnects the SIM card and sends what phone is being used specs to Public Mobile right away. Therefore it will be resolve immediately so the fee will not show up on the next 30 day cycle.
Also, there is no need to contact customers service. They will not reverse the fee. The fee is there for a reason! This fee covers the legacy 3G network and to offset maintenance costs to keep this running.
