cant call out or recive calls

[Jaypam]

I can text and use data but cant call or receive calls, 

[hTideGnow]

hi @Jaypam 

you should be ok most the time in most area in BC.

try to reboot the phone and reset network settings and it could resolve the issue

also, test your sim card in another phone to confirm it is not a phone issue

[Jaypam]

BC

[hTideGnow]

hi @Jaypam 

S10 won't work with PM's VoLTE.  If you are in Manitoba area, your will have trouble with voice calls

if you are in other provinces, you will be ok, but will still get voice issue here and there.  

Which province you are in?

[Jaypam]

i got the old Samsung s10 and i says it still compatible 

[softech]

@Jaypam 

try Reboot phone first

But what phone do you have?

If your phone is not on PM's VoLTE whitelist ( https://www.publicmobile.ca/en/on/get-help/articles/volte ) , then it will be using 3G for voice and it might be affected by this:

Telus is currently  refarming the 850MHz band 5 spectrum and hence you are left with 1900MHz for voice calls.
https://www.publicmobile.ca/en/get-help/articles/850-turndown

While one compatible band is still sufficient, reality is  1900 MHz could have less coverage, depending on your proximity to a tower and hence you are seeing a poor or no coverage with voice  (Data is not impacted as your phone has the compatible bands on 4G/5G)

If this is really what affecting your voice calls, there is really nothing much you can do other than getting a phone that is on PM's own VoLTE whitelist.  

[Jaypam]

No i have not transferred numbers.  I was at work today and could not call out or receive calls, i could text and use data 

[hairbag1]

@Jaypam 

are you trying to transfer your old number in to a new Public Mobile account ?