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50GB Data within Canada and the US at 5G Speed

Kokaneelight
Great Neighbour / Super Voisin

My current subscription is 50GB Data within Canada and the US at 5G Speed however every time I go into the States I have no data. I get the following messages pop up on my phone:

- Public Mobile Message: Connection Problem or invalid MMI code.

- Lost Connection: Looks like you lost your Internet connection. Check your device Settings then try connecting again.

- Lost mobile data connection: Data roaming is turned off. Tap to turn on.

I specifically changed to this subscription as I travel to the States a lot. Please help!

 

 

4 REPLIES 4

Joe_G
Great Citizen / Super Citoyen

@Kokaneelight wrote:

No, I could not even find it on my phone. I will try that when I cross the border this weekend.

Thank you hairbag1


What phone do you have?

 

sheytoon
Mayor / Maire

You definitely need to turn on data roaming

Kokaneelight
Great Neighbour / Super Voisin

No, I could not even find it on my phone. I will try that when I cross the border this weekend.

Thank you hairbag1

hairbag1
Mayor / Maire

@Kokaneelight 

in your settings...you have Roaming Data enabled...right ?

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