Phone stuck on SOS

[Wayner15]

Hi there, I switched my wife's phone over to Public. Her phone was successfully transferred over, exepct her phone has been on SOS for quite some time. Is there any way we can get this fixed soon? She has an iPhone11 Pro Max, we have a Public SIM card in it. 

[Wayner15]

Had to put in the old carrier SIM and accept the transfer services text. Approved it and now the public SIM is working. Thank you!

[hTideGnow · Accepted solution]

hi @Wayner15  

so, the old carrier sim is no longer working? you removed the old carrier sim yet?

Reboot the phone and click Reset Network Settings 

if same, ask PM agent to check and helpy, you can submit  ticket by direct message:  

          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage      

[Wayner15]

Hi there, 

Old SIM has been removed and phone is not compatible with eSiM. Network has been reset, still getting the SOS status.

[softech]

@Wayner15 

Make sure you removed the old sim card and disable the old esim.  Then Reset Network Settings after a device reboot 

But if you still see SOS, ask PM CS agent to re-provision the account 

Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there