Phone number transfer

[preform1223]

Authorized Number transfer but cannot place or receive phone calls

[cellphoneuser1]

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@slusagm wrote:

when did you authorize?  usually it will be another 30 mins to 4 hours after you authorized.

Try reboot the phone first 

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Outbound calls aren't working.  That doesn't take 30 miutes to 4 hours.  Outbound not working isn't because of porting.

[cellphoneuser1]

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@hTideGnow wrote:

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@preform1223 wrote:

They sent me a phone number to call

Thanks

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hi @preform1223 

who are "they" that sent you ?  was that CS_agent  ?

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It's probably another customer.  CS_Agent would never tell someone to call that number.

[hairbag1]

@hTideGnow 

I think he was referring to the message that  I sent him with port assistance number. 

[hTideGnow]

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@preform1223 wrote:

They sent me a phone number to call

Thanks

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hi @preform1223 

who are "they" that sent you ?  was that CS_agent  ?

[preform1223]

They sent me a phone number to call

Thanks

[hTideGnow]

hi @preform1223 

 your account was not setup probably, so you will have to message PM support as I suggested above

[preform1223]

None of the possible problems suggested apply. Reboot didn't solve the problem.

[will13am]

@preform1223, are you able to confirm that your old service has stopped working?  It can take a bit of time for the number transfer to complete.  Generally when the old service stops working, the number transfer is complete.  If the number transfer is stuck, you can call the number in the link below for resolution.

[hTideGnow]

hi @preform1223 

make sure old carrier sim is removed and only PM sim card is there.  Reboot phone and reset network settings

if still cannot even make calls, then it is a problem with the sim or account setup.  Ask PM support agent to help

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[slusagm]

when did you authorize?  usually it will be another 30 mins to 4 hours after you authorized.

Try reboot the phone first 

[hairbag1]

@preform1223 

removed old sim and installed Public Mobile sim ?