URGENT ACTTION IS REQUIRED

[zulamita]

Hello,

I just purchased a number on this account yesterday and the installation of the E-SIM. I also tried using the barcode set to my email but gave the same error message saying i should contact support.
Please can you check this out on your ends and help resolve this .

[zulamita]

Thank you all.

[slusagm · Accepted solution]

you will have to ask PM to get the account number for you. You won't be able to open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BKNS27]

@zulamita 

We are all members like you and there are no PM staff on this public forum.

I would suggest you remove your personal information or you will get spammed. Click on V in circle and edit out.

You will need to submit a ticket on Chat by typing in Submit a Ticket or Contact Agent.

Or you can contact them by pm.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[hTideGnow]

hi @zulamita 

remove your personal info, we are just customers here and this is an open forum 

to get help, message support agent here 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman]

Hello @zulamita 

Please remove your personal information as this is NOT a private website.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@zulamita  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437