My previous carrier Chatr was also on eSim. Once I activated PM, It turn on the PM eSim and turn off Chatr, so I did not get the transfer approval SMS. I have Chatr turn on now and would like you to resubmit my number transfer.
There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage) . Check the envelope icon on top right. Call them and get it fixed
