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How long does the "Install eSIM" step take?

Spoot
Great Neighbour / Super Voisin

I'm porting a number from Bell and activating using the PM app. It's been stuck at the "Install eSIM" step for about 20 mins. At what point should I abort this, and what can I do to install the eSIM? Device is a Google Pixel 8.

WhatsApp Image 2025-12-01 at 16.40.58.jpeg

2 REPLIES 2

CSA_PM
Customer Support Agent

Hello @ Spoot,

Please check in your phone settings and tell me if the eSIM appears.

Spoot
Great Neighbour / Super Voisin

I ended up killing the app after 30 mins and scanned the eSIM QR code in the email, which worked. I guess either I missed the prompts or they didn't happen. All good now, maybe others will find this useful.

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