Sending this message on behalf of another public mobile user who has trouble logging in their account for the following reason:
I recently purchased a new phone (16e). I wanted to transfer the information of my old phone into the new one, and to do that, I needed to buy a new eSIM card. I purchased the new eSIM card, the purchase was approved, however, when I tried to download the eSIM card, the system bugged out and since then, I can not connect to my public mobile account, because when I need to confirm my ID (with the code that they send with Imessage) I never receive that code. Therefore, I can not log in into my account and try again. I gave up on the eSIM card and simply put back the physical SIM card of my old telephone into my new phone. This didn't work out either. So now, I can not make call on either of my phones, and I can not log in into my Public Mobile account. It is not my wifi connection, I shut down the phones many time, in brief, nothing really works. Right now, I would just like to now how I could possibly log in into my Public mobile account.
