Can’t connect to 1-800 numbers

[Rick27]

I have an iPhone 13 in Canada which won’t connect to any 1-800 service!!

I get a message unable to connect!

Why? This is recent, have never had this problem before

[hTideGnow]

@Rick27 

there have been some 1800 calling issues lately, you will need to ask PM support agent to refresh your account

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage