@CS_Agent

[HallowGreen]

Need help with activating the E-Sim for my phone. The number successfully transferred, but the sim was not. How can this be fixed?

[LitlLdy]

---

@HallowGreen wrote:

Need help with activating the E-Sim for my phone. The number successfully transferred, but the sim was not. How can this be fixed?

---

@HallowGreen , please send a message to CS_Agent so it can be fixed for you.

To contact a Customer Support Agent, there are 2 methods:

You can  Click here to submit a ticket↗  through the virtual assistant. “This method uses the ticketing system for a faster response time”.

Alternatively, You can send a private message to a CS_Agent: ->   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  “This method takes longer to receive a response back”.

Customer Support Agents are available from:

• Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox at the top right of this page (envelope icon to the left of your community avatar).

[Handy1]

@HallowGreen  First try rebooting the phone and or reset net work settings , if that doesn’t work contact support to fix 

Message support directly

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.