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My account log in is down

Nick21
Great Neighbour / Super Voisin

Hi, I can't login my account to change credit card. Error message is "Forbidden A1". 

When will this get fixed and when can I change the credit card info?

2 REPLIES 2

JoyLuck
Mayor / Maire

@Nick21 

 

It is down for maintenance. Try again tomorrow morning. Clear your browser cache and go incognito when using self service.


@Nick21 wrote:

Hi, I can't login my account to change credit card. Error message is "Forbidden A1". 

When will this get fixed and when can I change the credit card info?


The Self Serve account system is often taken down at night and this was done tonight.  Please try again later on in the day.

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