cancel
Showing results for 
Search instead for 
Did you mean: 

cancelling account

ssugarman
Great Neighbour / Super Voisin

how the hell do you cancel an account on here!?

2 REPLIES 2

softech
Oracle
Oracle

@ssugarman 

To "cancel" the plan, you can either port out your number to another provider and your account will be closed upon successful port out of the number

 

Or you disable Pre-Authorized payments instead.  Once it is disabled, PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed

 

To disable Pre-authorized payment, you can use *611 if you know the 4 digits PIN

 

Or you can also login to My Account and go to Payment page -> Manage Payment Method, and then disable Pre-Authorized payment.  

HALIMACS
Mayor / Maire

It’s quite easy, @ssugarman 

 

Simply remove the payment card from the account by ticking the enable auto pay button in your payment tab under your self serve.

 

Another way is to Port the number to another provider.

Need Help? Let's chat.