Calls

[ykmountie]

I have unlimited call minutes but can't make or receive calls. I've removed my sim, restarted my phone to no avail 

[BKNS27]

@ykmountie 

Check for an outage in your area on the outage map:

https://istheservicedowncanada.com/status/telus/map 

[HALIMACS]

@ykmountie 

Try the public mobile SIM card in another device, if available, to rule out whether it’s a device issue or a service issue.

While you’re at it, try the other person’s SIM card  in your device to see if their service works using your device.

[ykmountie]

Text not working either. The status is active 

[HALIMACS]

Or… Have you recently activated here and perhaps did not respond “yes” to the port authorization request from your prior mobile service provider?

[HALIMACS]

@ykmountie 

does your data and texting work?

When you log into self-serve, what does the status display as?