in coming calls

[gehman5]

In coming calls are going to voice mail.. some times there is no record of the incomming call

[esjliv]

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@gehman5 wrote:

we were getting calls but all of a sudden its going to voice mail 

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Hello @gehman5 ,

The phrase 'all of a sudden' is sometimes unnerving. 

If your other texting and data services are also not working (as @Anonymous posted already) check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

How long has this been happening? And was everything working before this started?

Some trouble shooting - try one or more of the below:

*ensure "Do Not Disturb" was enabled by mistake

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

[Anonymous]

 @gehman5 : Maybe have a look at devicecheck.ca

Edit: although that wouldn't be relevant if outgoing and text and data works.

[softech]

What kind of phones do you have?

you might try want to change your network to "3G Only" for couple days and see if that helps.  

[gehman5]

we were getting calls but all of a sudden its going to voice mail 

[computergeek541]

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@gehman5 wrote:

In coming calls are going to voice mail.. some times there is no record of the incomming call

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Are you a new customer?

If you asked for a number to be ported in, re-insert your old carrier's SIM card as porting isn't compete. The voicemail that callers are hearing could be of your old carrier.

If you haven't asked for a number to be ported in, try setting your network type to 3g-only/WCDMA-only/HSPA-only.