@Jimmyd9 wrote:
I updated my plan to include more data and chose to update it at next bill. It did not work.
Because I am on auto-pay, if I want to activate it now, but I will have to pay immediately and essentially be paying twice since I'm at the beginning of a pay cycle. The plan is exactly the samevprice, just the new plan has more data.
Help me out here please
Well that sucks. Yeah I was worried about a downgrade. I was not on autopay so it worked fine. I have heard of these problems via autopay though.
Contact the mods and tell them all about it and they should be able to get you on the plan you intended.
Send ONE (1) private message to them here and include your phone number and PIN to minimize back and forth identity verification delays.
Forget your PIN? Then you'll need 3 of either of these pieces of information you used when you signed up: full address, birthdate, last 4 digits of CC you might have used, email address on the account, alternative phone number you might've entered when you signed up. Or, in addition, either of these to get to 3: last payment amount and date, last add-on bought and date.
And of course your question/problem.
Then hopefully they will get back to you as soon as they can between M-F 9-9 (ET) and Sat-Sun 9-7:30 (ET). But it could be up to a couple days.
Depending on your notification settings, you would get an email notifying you of a reply. Get back here and see a red blob over the little envelope in the upper right of your screen and click on it to see the message.
