can't activate my SIM card

[alexgueorguiev]

Was activating my SIM card, website timed out, now it won't allow me to log back in to finish activation and says I need to contact public modible and that my account has been locked.

[krazykiwi]

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@alexgueorguiev wrote:

I didn't make it to the payment page but now when I start over it says invalid SIM card

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Like it was mentioned, i would suggest waitig a hour or 2. Also try, clearing cache, incognito browser or a different browser/computer. If you have already been waiting that long and nothing else worked then contact the MODs as mentioned above.

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

[alexgueorguiev]

I didn't make it to the payment page but now when I start over it says invalid SIM card

[will13am]

@alexgueorguiev, based on the knowledge base, in certain circumstances you can retry an activation after a roughly one hour wait period.  If you have gone as far as making a payment, this is not likely possible.  If there has been a payment and you are stuck with a partially complete activation, you will need to get the moderator team to assist with completing the rest of the activation. 

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Activate/ta-p/251824

[NDesai]

@alexgueorguiev Did you get charged? Check on your cc transaction history. If you did, you must contact the mod team as mentioned above. If you tried porting in your number, that might complicate the process. If you did not get charged, you can try activating again as the first activation likely did not go through. 

[Anonymous]

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@alexgueorguiev wrote:

Was activating my SIM card, website timed out, now it won't allow me to log back in to finish activation and says I need to contact public modible and that my account has been locked.

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Well you came to the right place to initiate that.

Your locked account will need moderator assistance.

Send ONE (1) private message to them here and include your phone number and PIN to minimize back and forth identity verification delays.

Forget your PIN? Then you'll need 3 of either of these pieces of information you used when you signed up: full address, birthdate, last 4 digits of CC you might have used, email address on the account, alternative phone number you might've entered when you signed up. Or, in addition, either of these to get to 3: last payment amount and date, last add-on bought and date.
And of course your question/problem.
Then hopefully they will get back to you as soon as they can between M-F 9-9 (ET) and Sat-Sun 9-7:30 (ET). But it could be up to a couple days.
Depending on your notification settings, you would get an email notifying you of a reply. Get back here and see a red blob over the little envelope in the upper right of your screen and click on it to see the message.