missyprim
Good Citizen / Bon Citoyen
since ‎08-28-2025
a month ago

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I have a new Samsung S26 5G phone, but am still being charged the 3g usage fee. I checked the IMEI and it says it is not supported. My husband has a Samsung A36 5G, which is supported.  Can someone explain what is going on?
Where in My Account does it show what make/model of phone I am using? I was being charged the 3G Usage Price, but now have a Samsung S26 (5G). The Estimated Upcoming Payment screen shows the Usage Price will still be applied. It has a hard sim card (...
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