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what I found out, I tried it myself, I don't know if you have an Android phone, but I had two passwords saved in my phone one for my wife's account and one for mine. once I deleted my wife's password I was able to log in

tried all that ,delete cache, delete cache tried logging in on our two separate phones still cannot log in, Incognito etc,no luck 

I have tried all that a bunch of times, have two separate email accounts for myself and my wife, get the forbidden a1  errortried app numerous times, tried Incognito web page, no luck  

thanks for that info