eSIM won’t download or scan QR code.

[Redhot]

Scan of QR code doesn’t work and app says can’t install eSIM so contact support but when I enter a service ticket the submit button is greyed out. My number was transferred from Fido through the text fine. So now without any phone service.

Someone please help!

[slusagm]

@Redhot you checked Settings -> Cellular and confirm PM sim is not there? 

Try send PM a message. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

     https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Redhot]

Like I said in my post. I can’t submit a ticket it’s greyed out on chrome and safari. Can’t submit a ticket. 

[Redhot]

iPhone 17 pro max

[Chalupa_Batman]

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@Redhot wrote:

Scan of QR code doesn’t work and app says can’t install eSIM so contact support but when I enter a service ticket the submit button is greyed out. My number was transferred from Fido through the text fine. So now without any phone service.

Someone please help!

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Hello @Redhot - If I may ask, which phone are you currently using? Before you contact customer service though the link provided, let's see if the community can try to help first. That's why we're here! 🙂 

[hTideGnow]

hi @Redhot 

if you need PM agent to help, use this link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
please use the same Community account login you are using now to login and submit ticket