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This is bad practice making downgrading a plan difficuit. Not sure why Canada government is allowing that. This is bad for consumers. I am going to the freedom mobile for the same plan.

freedom mobile has the same plan. you probably can transfer over first. you can always come back if it doesnt work out.

got it. and thanks @DennyCrane 

ah so if i new now into the $30, this new $35 christmas promotion will be available right way (before the 31st Dec)? @DennyCrane 

that is fine. i want to become a new customer. how can i do that? can i open a ticket?