@Dangove
The ticketing system was not working last week and was just fixed on Friday. So, if you submitting a ticket earlier last week, you should re submit a ticket and you should get a response within a few hours.
Send a ticket via the chatbot to customer service agent (CSA) via link:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
What are your specific issues? Maybe community members (customers like yourself) can offer some troubleshooting advice.
