Changing phone

[Maybel]

I changed phone and got charged $5 to transfer an eSIM. However, the app says it’s free of charge for existing subscribers. How do I get reimbursed?

[Handy1 · Accepted solution]

@Maybel  No worries this happened to me to I just had to engage support to get credit back 

you can use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[samsunga31]

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@Maybel wrote:

I changed phone and got charged $5 to transfer an eSIM. However, the app says it’s free of charge for existing subscribers. How do I get reimbursed?

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It's $5 for the first one and free after that. If you already had an eSIM before, you can reach an agent for a $5 credit to your account.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en - Using the bot.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 - Or direct message.