Data and phone not working

[Megandoyle2018]

Suddenly my data and SMS/phone stopped working. I'm up to date on payment, account is active, I've rebooted and it's still not working.

[Chalupa_Batman]

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@Megandoyle2018 wrote:

Samsung Galaxy 20 FE

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There are difference of opinions here on the forum about this phone. I've had friends who had this phone and had nothing but problems.

Try this. https://www.publicmobile.ca/en/get-help/articles/volte and enter the IMEI number at the bottom of the page to see if it's compatible. 

If the phone IS good, then contact a CS Agent to find out what's happening.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[Megandoyle2018]

Samsung Galaxy 20 FE

[Chalupa_Batman]

I'd like to refer back to my previous question, what phone are you using?

[Megandoyle2018]

I did already try that, reset network settings and it didn't work.

[Chalupa_Batman]

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@Megandoyle2018 wrote:

Suddenly my data and SMS/phone stopped working. I'm up to date on payment, account is active, I've rebooted and it's still not working.

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That's kind of odd. What phone are you using?

What you can try is to go into your network settings and reset them and then reboot. It reconnects you to the network.