Add an eSIM

[siankg]

I'm trying to add an eSIM using the QR code but it gives the error "Unable to Activate eSIM"

[softech]

HI @siankg 

temporary worked? so, you were able to make calls or data work?

are you on iPhone or Android?

 if you have another active sim on the phone , disable those non PM sim (eSIM/Physica sim) using the SIM Manager on the phone or simply remove the physical sim.  

And make sure the one associated with PM sim and your phone number is enabled
(On iPhone: Settings->Cellular , make sure the PM eSIM is set as Primary and "Turn on This Line" is toggled on)

Then click Reset All Networks on your phone and it will work.  (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, please open ticket with PM support

               https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[siankg]

Also, it temporarily worked but no longer works now.

[siankg]

Yes. I checked.

[DennyCrane]

Do you have an e-sim compatible device?