Cannot port my phone number

[Em_brown1117]

Hi community! 

I tried to port my phone number over from my old provider, and it was accepted by Public, but denied by my previous provider, so now I am stuck because I cannot change my phone number without logging into my account, but I cannot finish setting up my Public Mobile account without receiving a verification code via text, which I can't receive because my number hasn't been ported over...can anyone help???

[Phil_Adelphus]

@Em_brown1117   On what basis did your old provider refuse to port?

[JRod]

@Em_brown1117 

I am very sorry to hear that you are in this situation. You can double check that your current number is eligible to port here:

https://secure.koodomobile.com/checktransfereligibilityparrot/checkSingle.do

But since they denied the port I’m guessing it’s not.  

Please click this link below to message customer service to get you access to your account again so you can choose another number.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).