Finished using Public Mobile but they still charge me

[all-enn]

Hello. I switched Public Mobile to another provider, but Public Mobile continue to charge me monthly. What to do?

[all-enn]

Thank you! Will do that

[DennyCrane · Accepted solution]

@all-enn Thanks for clarifying. So you're seeing charges on your credit card? When did you port and when was the last charge to your credit card?

If you believe the account was close before the last charge, you'll need to send a private message to @CS_Agent to ask them to look into it.

[all-enn]

I cannot enter my account for now

[DennyCrane]

If you ported your Public Mobile number out to the new provider, your account should not be closed with no further charges, and no access to your online account. Can you still login to you account?

If you didn't port your number you would need to turn off your subscription in order to stop auto pay.