yesterday
- last edited
an hour ago
by
computergeek541
I cannot activate the esim. There is now no sim what so ever on my iPhone 13. The QR code just gives an error "Unable to active esim You can try again, or contact your carrier for assistance". Seems this carrier is not answering though. Can I just go to another carrier at this point??
an hour ago - last edited 36m ago
@Chalupa_Batman wrote:Hey @Marbz13
Please note that the CS Agents are overseas and their business hours are now closed. Please check your mailbox in the top right corner first thing tomorrow morning for help.
As the customer support agent hours cover the majority of times of day that most customers would be awake, I'm unsure of the relvance of the fact that customer support agents are possibly overseas.
an hour ago
@Marbz13 wrote:This not what is advertised. "Our Customer Support Agents are available Monday to Sunday, 9 AM to 10 PM EST". they are closed now I appears but not when I was asking for help. Fear I made a mistake going with this budget carrier
Customer service is not provided in real time. Unfortunately, you'll need to wait for a reply from a customer support agent.
yesterday
This not what is advertised. "Our Customer Support Agents are available Monday to Sunday, 9 AM to 10 PM EST". they are closed now I appears but not when I was asking for help. Fear I made a mistake going with this budget carrier
yesterday
Hey @Marbz13
Please note that the CS Agents are overseas and their business hours are now closed. Please check your mailbox in the top right corner first thing tomorrow morning for help.
yesterday
I have, twice now
yesterday
You could try submitting a ticket through the ChatBot by saying "Agent Please"
That's what I did