cannot receive text after active SIM

[HJ10]

I activated new SIM, picked phone number, but seems cannot receive text to confirm active properly. it shows message in app " we've noticed you have an active public mobile service and would like to confirm you full access. if I click "confirm for full access", it suppose send 6 digit code, but I don't receive it.

[HJ10]

the direct message sent, please help. Thanks

[HJ10]

@softech  no, i cannot receive any message from friends either. 

[HJ10]

message sent to support. Thanks. 

[softech]

@HJ10 

can you receive regular text from friends?

For the fix on full access text, please engage support by direct message 

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there