Mobile data is not working

[Nito]

I was offered an upgrade on my plan to increase to 10 GB on a 4M network, I accepted it about a month ago, however since then the data isn't working.  I need to be fixed please or I would like to go back to my old plan.

Thanks

[Dunkman]

@Nito 

Accepting an offer to upgrade your plan would not usually affect your data services.  In your self service account, has your plan been switched to the new upgraded plan?  

Does your talk and text work?  Which phone are you using? 

You can try to suggestions already posted.  

[Chalupa_Batman]

Hello @Nito 

You may wish to try a few things. One, rebooting the phone. Two, reset your network settings and then reboot the phone. Also, make sure your APN settings are correct.

• Name: Public Mobile
• APN: sp.mb.com
• MMSC proxy: mmscproxy.mobility.ca
• MMSC: http://aliasredirect.net/proxy/mb/mmsc
• MMS port: 8799
• MCC: 302
• MNC: 220

https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone#:~:text=Your%20p....

https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-iphone