09-14-2024 07:42 PM
09-14-2024 08:12 PM - edited 09-14-2024 08:12 PM
While you are waiting for an CS_Agent to get back to you.
You can purchase a voucher from these locations: 7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway, Staples then dial 611 and enter the voucher number & PIN to restore service.
But if you are a new member that just activate a SIM but won’t go through then you need help from a CS_Agent to completing the payment process.
09-14-2024 07:52 PM - edited 09-14-2024 07:52 PM
Hey @Mel709
Could be a number of reasons. Did your credit card expire? Go into your account, maybe it will tell you there under Payments.
You can always reach out to a CS Agent to find out why.
To submit a ticket with CS Agent using this Chatbot link
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437