Payment

[Mel709]

Why won't my payment go through?

[BKNS27]

@Mel709 

While you are waiting for an CS_Agent to get back to you.

You can purchase a voucher from these locations: 7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway, Staples then dial 611 and enter the voucher number & PIN to restore service.

But if you are a new member that just activate a SIM but won’t go through then you need help from a CS_Agent to completing the payment process.

[Chalupa_Batman]

Hey @Mel709 

Could be a number of reasons. Did your credit card expire? Go into your account, maybe it will tell you there under Payments.

You can always reach out to a CS Agent to find out why.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437