Changed email addresses. Can’t login. Need to ask billing question.

[wstech]

I was double charged on August 20/21, 2024 for $28.25. I tried asking for help in the chat, but can’t login to My Account because I changed email addresses and can’t recover/reset my password without accessing my email. Please help!! @CS_Agent 

[Chalupa_Batman]

Hello @wstech 

This is how you create a ticket. Also, have you confirmed with your bank/credit card company this is an actual double charge and not a pending charge? Also note, there have been a few folks who have mentioned double charges in August so you're not alone in this.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437