a month ago
All of a sudden I stopped receiving text messages 4 days ago. I can still send text messages. I am 99% sure it is Public Mobile that stopped delivering them (there is nothing wrong with my phone). Please, help.
Thank you,
Michael
a month ago
By chance, are you a new customer who recently ported your number over? Are you able to receive phone calls? What about data services?
Is your account status active or suspended?
a month ago
Have you tried resetting your network settings? You can also put your SIM card in another unlocked phone and see if the texting works.
a month ago
Hello @Mike0203
Are you still able to make calls and use data? Have you called 611 to see if your service is paid up? Have you tried your SIM card in a different phone? Have you tried resetting your network settings and rebooted?
If you still can't text or receive them and you are paid up, you can create a ticket.
To submit a ticket with CS Agent using this Chatbot link
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437