03-13-2026 05:48 PM - last edited on 03-13-2026 10:51 PM by computergeek541
Hello,
I have not received my SIM card. Ordered in January 26th.
03-13-2026 05:50 PM
I would think the sim card was lost on the way
Ask PM to resend. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
HI @ncheng02
that was way too long
ask PM support agent for status update, you can submit by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one
