Refund

[Haiajwbesh]

Hi there

I want a refund. The public mobile coverage in Whistler is terrible. I can't even make a call or check my email. I am cancelling and I want a refund. 

[BKNS27]

@Haiajwbesh 

It looks like you joined PM in 11-22-23 so you are an existing member. CS_Agent may warrant a refund for new members with activation issues.

Since PM is a prepaid service and you are an existing member. I would think a CS_Agent will not approve a refund.

I am assuming you are at Whistler on holiday and not a resident in Whistler.

[Handy1]

@Haiajwbesh  Public mobile is pre paid services and typical no refunds , you would need to engage support for such a request . you can get in touch by using 

the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

HI @Haiajwbesh 

ask PM support agent to help with the activation or possible refund

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage