Statement

[agent86]

Paid our monthly bill March 1, received another bill today?

[softech]

@agent86 

check with the bank first.  The one on March 1st could be just a pending charge and it didn't get posted until today.  

If bank confirms both are posted charges, then reach out to PM support for further investigation.   Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", click "Contact Us"  choose a topic and click "Login", finally click "Click here to submit a ticket ↗" 
    (if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
     then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there      

[agent86]

My credit card was charged this morning, as well it was charged March 1

[softech]

@agent86 where you see your "another bill"? maybe the "bill" is about the next renewal will be March 31st?  

[agent86]

Paid our monthly bill March 1, received another hill today