Just switched to public mobile and have no service after 12 hours

[meganator]

Followed all the instructions and after swapping SIM cards and restarting my phone, it still shows no service 12 hours later. What do I do?

[meganator]

Ya I cleared up some storage and tried rebooting the phone (reset network settings) and that didn’t work. Turning on and off the SIM card seemed to do the trick for some reason. 

[slusagm]

@meganator 

what I suggested earlier, reboot the phone, is effectively the same as turn on and off SIM

[meganator]

Update: After much reading on Reddit and this forum, I went to Settings > Cellular > Sims and turned the line off and back on. Phone seems to be working now. 

No thanks to Public Mobile’s useless chat bot / support ticket system! They were useless. Guess poor support is the price to pay for a cheaper phone plan. 

[meganator]

I responded to the messages from CSA_PM. Wasn’t helpful. Phones still not working and so if we can’t figure it out soon just going to switch back to old provider and request a refund. 

[BKNS27]

@meganator 

Click on your avatar top right under Messages.

[CSA_PM]

Hi @ meganator,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[meganator]

Tried restarting phone twice. I don’t have enough storage to even do reset network setting. 😞

[meganator]

No can’t receive or call others. Yes, swapped out the Telus SIM card and inserted the PM one. 

[slusagm]

and were you able to receive incoming calls to your PM sim?  and you sure you removed the Telus sim or disable Telus esim?

[computergeek541]

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@meganator wrote:

How will they contact? By chat?

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You'll receive a private message on this website from either CS_Agent or CSA_PM.

[meganator]

How will they contact? By chat?

[computergeek541]

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@meganator wrote:

Thank you. How long will it take to hear from someone? I need to go to work and need service asap. 

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I would expect that a customer support agent should contact you within 30 minutes.

[computergeek541]

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@hairbag1 wrote:

@meganator 

did you attempt to port your old number in to your new Public Mobile account ?

added vid from Help Files...

https://www.publicmobile.ca/en/video-library/_video_content_youtube_video_transfer_number

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When there is no service, this isn't an issue related to numberr porting.

[meganator]

Yes, tried to port old number which was with Telus. 

[meganator]

Thank you. How long will it take to hear from someone? I need to go to work and need service asap. 

[computergeek541]

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@meganator wrote:

Followed all the instructions and after swapping SIM cards and restarting my phone, it still shows no service 12 hours later. What do I do?  Please expect a message usually within the next 30 minutes from a customer support agent.

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This is most likely an account setup issue and you'll need a customer support agent to help. I've escalated this.

[slusagm]

this is unusual.  Try reboot the phone, Reset network setting

check if you can login My Account and if it still shows Active

if you need PM, ask them by submit ticket.  

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA  code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.)    When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen       
Or you can also message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox,  between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[hairbag1]

@meganator 

did you attempt to port your old number in to your new Public Mobile account ?

edited