Double payments on

[Sung-may]

Hi there!

I put $113 in the available fund to my

account by mistake.   Please check and put that amount in my credit card.

I apologize for what I did.  

Thank you！

[Meow · Accepted solution]

If you see that amount ton your account, you can leave it there and it will be used for next (few) renewals.

Or you can ask agent for refund which might take few weeks. I would leave it unless you really that $$ now.

[CountyDownIeUk]

@Sung-may 

You can just leave it as well. Future payments always come from balance first. 

[darlicious]

@Sung-may 

The community cant help you with a refund. If the amount will cause you financial hardship and/or you dont want to leave it on your account for your next renewal then contact customer support  to have them issue a refund. It can take up to 30 days to be processed back to your card.

Edit to add:

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

[RossN]

@Sung-may hi , for a refund contact a cs agent 

1.  you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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