forget my security question answer
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07-18-2022 01:08 PM
Hi
I can not enter my profile to pay online. I forgot my password and security question.
No one answered mine by phone. I was confused and maybe I change my line to another famous line
because they have in person or someone who can answer my question but on Public, no one is on another side of the phone who can answer you and till now I can not change my password.(do you have a system that send new password to my Email?)
If it is possible for the last try to guide me, otherwise I have to change my line.
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07-18-2022 02:46 PM
HI @hamid1347 the new My Account no longer needs to use Security question to reset the password
Did you try to use reset password there? They can send you the security code via email or sms
if you still have trouble resetting it, open ticket with PM CS Agent
at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:
First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.
Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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07-18-2022 02:38 PM
contact to CS_Agent to reset password and security question.
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07-18-2022 01:13 PM - edited 07-18-2022 01:13 PM
The new self serve account allows you to change your password using 2FA sent to your phone via text or your email. Is the "forgot password" not giving you those options?
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07-18-2022 01:12 PM - edited 07-18-2022 01:12 PM
@hamid1347 hi contact a cs agent to help reset
you can open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH
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