Referral code didn't work

[kamloopsmurray]

Moved from Koodo to Public Mobile for one of my three phones. Got new sim from Koodo kiosk but they weren't able to get the referral code to work (sent to me from my son). I put the new card in at home and have registered it. Phone works fine. Tried entering the code under the promotional code box but didn't accept. Was told to at kiosk to call *611 and see if they could enter the code from the backend but that doesn't work well when I learn that you can't talk to a person. Hoping to reach a mod through this post.

[LovesToPM]

Hi @kamloopsmurray 

As mentioned by others, good idea to contact Moderators for assistance.

As metropublic mentioned, it could be just a mix-up with one of those common characters.

You may also want to ask your son to logon his account to double check his referral code. He could even copy/paste it to you.

And to make sure his account is active. His phone service is working, right?

[Anonymous]

 @WeAreX 

The online chat won't be able to help with a referral code after activation.

Edit: 20 minutes later we both decide to say something 🙂

[mm80]

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@WeAreX wrote:

using the online chat function would be the best way to do it. Mods here might be able to see and help but they won't be 24/7 like the online chat people helping you out.

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Online chat isn't 24 hours and online chat only does sales and activation. They can't help a current customer.

[WeAreX]

using the online chat function would be the best way to do it. Mods here might be able to see and help but they won't be 24/7 like the online chat people helping you out.

[RosieR]

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@kamloopsmurray wrote:

Moved from Koodo to Public Mobile for one of my three phones. Got new sim from Koodo kiosk but they weren't able to get the referral code to work (sent to me from my son). I put the new card in at home and have registered it. Phone works fine. Tried entering the code under the promotional code box but didn't accept. Was told to at kiosk to call *611 and see if they could enter the code from the backend but that doesn't work well when I learn that you can't talk to a person. Hoping to reach a mod through this post.

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hi @kamloopsmurray it says on How to Activate page 

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Activate/ta-p/251824

• If you’ve been referred, make sure you add your friend’s Public Mobile phone number in order for your friend to be eligible for the Refer a Friend Reward. You will not be able to add a referral number after activation.

But hey, there must be an exception to any rule, right?  Why else will we be advising new members to go to the moderators for help about referrals after activation?  The problem is  that no one had come back to tell us if they got their referral credit or the moderators had manually added the referral code... so, we don't really know.  I hope you get the moderators to add your son's referral code, so you can come back and let us know.  thanks in advance.

Welcome to Public Moble!  

[metropublic]

@kamloopsmurray  Note that Public Mobile referral codes contain a combination of letters and numbers so you need to pay attention because it's easy to mistake the number 0 (zero) with the letter O etc.

In any event, just submit a ticket and ask the Public Mobile Moderator Team to apply it for you.

[ShawnC13]

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@kamloopsmurray wrote:

Moved from Koodo to Public Mobile for one of my three phones. Got new sim from Koodo kiosk but they weren't able to get the referral code to work (sent to me from my son). I put the new card in at home and have registered it. Phone works fine. Tried entering the code under the promotional code box but didn't accept. Was told to at kiosk to call *611 and see if they could enter the code from the backend but that doesn't work well when I learn that you can't talk to a person. Hoping to reach a mod through this post.

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You will need to contact the moderators to have the referral code added.  You can do that by clicking on the "Chat Bubble" in the bottom right-hand corner of the screen.

[NDesai · Accepted solution]

@kamloopsmurray You will need to contact the Moderator team by one of the two following ways listed below. They will be able to add the referral code manually.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.