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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Myth or reality... loose your priority?

Is it a myth or reality : when you write a second message to the mods and they didn’t have answer you that you loose your priority??? I want the written proof of it to be sure!!!

Resolved! Can’t receive incoming calls

Hi can someone help me. I activated my sim card and put it into my iPhone everything went well. I have public mobile in the top left of my screen I can text and receive text and call out But I can’t receive calls it keeps going to my old provider voi...

Resolved! Lost my phone - How to deactivate my SIM card?

Hi, I lost my phone and SIM card. Can someone let me know how to deactivate my SIM card to prevent others from using it? Thanks,Ben

Resolved! Switching Plans rewards question

Hi, New poster here, if this is in the wrong section I apologize. I'm currently on a basic unlimited text+call, 1GB plan, and recently came across a promotion of $40 for 4GB.What I'm wondering is, with my current plan I have $4 off on rewards. If I s...

Can't receive phone calls and SMS sending from the US

Thanks for the help to my questions. I encountered problems receiving SMS and phone calls originating from the US. All SMS's are lost. I can't receive them at all. For the phone call, I can see the phone ringing; but when I answer, it shows connected...

texting not working without wifi

Hi there, I just changed to a new phone and sim card (lost the old one) but kept my old plan (unltd talk and international text; no data). Texting worked properly on the old phone (iphone SE) - no issues.With this new phone (iphone 6S) - I can make p...

Resolved! contacted mod twice yesterday and today re phone not porting over from Rogers

Hi,My phone number isn't porting over and haven't heard from anyone. Would you please help?Thanks!

Cannot activate data on my iphone 6

Resolved! Calls to newly ported number goto old carrier

I believe i entered wrong PIN from old carrier ... i have correct PIN from old carrier now but need to update the PIN to complete the porting.

Not recieving incoming calls and texts

I have just activated my new publc mobile sim card with porting my old cell phone number, I can send texts but can not receive texts or phone calls

Android APN NOT CORRECT

Hello, If you have a newer Android phone 8.0+ the APN for public mobile is not correct and you cannot edit it? Why has public mobile not set the correct APN by default I have paid for data and there is no possiblility to get it to work.

Tax Receipts

How can I receive receipts (via email) that show the tax amount and Public Mobile's QST number?

Resolved! Double charged

I was charged on Jan 04 as well as Jan 01. Can someone look into this?

Community & Private Messages very difficult to navigate.....

Received a condolence message from Amine_E (moderator) with a link and request for my phone number and an undertaking to address my issue 'SIM not provisioned for voice'.....did the link and replied with phone number - that was earlier yesterday and ...

Resolved! Province wide talk plan

Please suggest, If I have Provice wide calling plan, Does it mean that I should be able to call within province as long as Area code belongs to same provice ? For example Alberta has four area codes now: 403, 780, 587 and 825 so should I be able to c...

phone plan will not reactivate

i put a voucher on my phone and my phone did not reactivate.

Resolved! My AutoPay has been overcharging me

I'm on a $10/month plan, and my autopay has been overcharging me ($33 per month) since October. I'd like to know how to get a refund please (I currently have +$100 credit on my account!).

Resolved! international text

how can I purchase add-on for international text?thanks

Resolved! New sim card when changing plan?

I am currently trying Public Mobile with a $10 plan and received a Public Mobile number. I want to change to a 30-day plan and port in my phone number from another carrier. Do I need to buy another sim card to do this? Apologies if this is a silly qu...

Trying to add US roaming bundle through website, there’s nothing there

I had US roaming, talk and text and it expired. When I go into my account and go into addons The US roaming bundles are empty. The other three columns are there but under US roaming bundles there’s nothing. I’m not sure why. I’ve logged out and l...

Resolved! Topped-up Account - No service still

I topped-up the account and have a balance but there is no service. Please take a look.

Resolved! Accound locked

Hi, Can any Mod help me unlock my account? I can't use the "forgot your password" option. It says that my account is locked. Thank you

US Roaming

Made a a payment for US Roaming add on. It doesn’t work. Need help

Resolved! LG G6 setting?

I've upgraded my basic call and text plan to the $45 6.5gb 3G plan.Do I set my phone on LTE or 3G for maximizing speed on this data plan? (Rural Ontario)Thanks.

Resolved! More than 1 phone on an account

Hi, is it possible to have more than 1 phone on 1 account... I would love to get my wife on a plan too... thanks

Resolved! Reciept for Quickbooks

Hi community,How do people apply their reciept of payment to their quickbooks account? I don't see anywhere to download a reciept. Thank you for your help!

Updates to 90-day Plans?

Hey all,wondering if anyone has found a way to get the "new(ish)" 30 day plan deals to translate over to the 90 day plans. For example, now with the bonus data in many of the 30-day plans, one would end up paying the same amount in the 90-day plan fo...

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