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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Order no. 212568 - sim not yet received

Hi PM team, I ordered sim online but still after 7 days I have not received it yet at my address. Order number is 212568.Please provide me status of shipment.Thanks

US data add on not working

Hello, I have added US data to my plan (which I have done multiple times before) and it's not working this time.

Changing Phone Number

Resolved! Changing Phone Number

Hi guys, My mom just signed up for a public mobile number for my grandma the other day. The account is registered and activated. However, she would like to change the phone number. I don't see an option to change it under the profile settings. How ...

Multiple calls from SIN fine scammers

Hi, over the past couple days both my wife (who is also on public mobile) and I have been getting multiple calls a day from different phone numbers with an automated message saying there is a problem with our social insurance number and need to pay b...

Credit Card Payment Issue - Mastercard

I'm experiencing technical difficulties trying to setup auto payment on two different Mastercard credit cards. Does PM not accept Mastercards anymore? Please help! Please note, I've tried the following methods so far with no luck:- Clear browser cach...

How to receive $10 off?

I activated my sim card with a friend's referral code but i didnt recieve $10 off on my bill, how does it work and when will i receive the rewards?

Forgot to enter friend referral code!

Hello dear Community,I forgot to enter my friend referral code, when I signed up. I had a hard time sign up, and almost try may be 10 time to sign up, at the end the page would just disappear, and I had to start all over again. The time it worked, I ...

Phone won’t work

Duplicate topics merged

Phone won’t work

Hey I’m Sam Patterson .i was phoneless all day driving to navigate from Vancouver to kelowna with out a phone for a nap - and I paid !! I don’t get it . This phone provider really is upsetting .. the anxiety of not having a working phone when you pa...

Re: Replacing the $35 1.5GB Plan with a $30 2GB Plan

I need help!!my Public phone plan won’t work I’m seriously so frustrated I bought credit it wouldn’t work I had to drive around Vancouver trying to find my way out with no map do you know how Stressful that is

Problem with texts/calls not going through

Hi everyone! I'm a new user of PM. I followed all the directions to activate my SIM and I thought everything worked. I have sent and received texts and I have had a successful outgoing call. Somehow, though, not all of my outgoing texts are received ...

Resolved! Auto pay - 90 day payment

I had been paying for my service every 90 day, after changing my plan was switched to 30 day payment cycle. I understand the 90 day payment option is no longer available. Any change that it will be offered again? I was talking to a family member a...

Resolved! request to transfer phone number timed out

I'm trying to port my phone to Public, got the email from Virgin to authorize the change at 4:00 in the morning so missed the 90-minute window to authorize the change. Does anyone know how I can resubmit the request? I already set up my Public accoun...

Why must I go through this every month?

Seems every month my account gets suspended because of non-payment even though I am on auto-pay. Is this issue so difficult that it cannot be resolved? I am sick and tired of having to submit a ticket for the same problem every month. Just charge me ...

Ordering Public Mobile sim card in bulk for dealers

I own a store and I would like to cell public mobile sim cards to my customers.Who do I contact for bulk purchases?

Resolved! Moto G 2nd gen SIM card not detected

Hi, I recently was given a Motorola Moto G 2nd gen (Android 4.4.4). I bought a Public Mobile SIM card, activated it, and inserted it into the phone, but the Moto G is not detecting the SIM card. Here's what I've tried already: cleaning the card and b...

New phone number

Resolved! New phone number

Hi is there a way to get a new phone number never used before vs a recycled/ re used number thanks

My account is suspended and I can not make a payment

Hi there,My account is deactivated, I am trying to do payment using payment voucher but It keeps giving me an error:public mobile unfortunately voucher could not be addedMy phone number is: *****Thanks Removed personal info by mimmo

Resolved! how do I change credit card ?

Resolved! Order Status????

Alright, so after wasting a good 2 hours searching for a phone number to contact someone in charge, I found out everything is done through forum?? Alright......... Anyway.. I'm looking to figure out where the SIM card I purchased is... Not a clue if ...

Add on

Resolved! Add on

I don't even have service on my daughter's phone today (not sure why, outage maybe?), but I was charged for a $15 1Gb add on today that I didn't autherize and she has no access to the account to be able to make any changes. How do I rectify this?

Resolved! Locked account

My account is locked out , I could not unlock it

Porting number from Virgin mobile

Hi,I am new to Public Market. I am wanting to make an account and get my old phone number transferred from Virgin Mobile. When I enter my number into the "Check if your phone number is eligible" it says it is unable to transfer. Any ideas on how to s...

Resolved! Unable to transfer a koodo phone number to Public Mobile phone #

Hi, I had my son's phone hooked up to pay as you go on the Koodo network. We (my husband and I) had koodo as well but change made the switch to Public Mobile a couple of months ago and had no problem switching it over but for my son's I'm having prob...

SIM card deal on Amazon

$5 each. Sold by Public Mobile, fulfilled by Amazon. Seller is trustworthy. https://www.amazon.ca/gp/product/B07R6P5KBB?pf_rd_r=HM32998HGRMDVC04R2VT&pf_rd_p=05326fd5-c43e-4948-99b1-a65b129fdd73

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Order no. 212568 - sim not yet received

US data add on not working

Changing Phone Number

Resolved! Changing Phone Number

Multiple calls from SIN fine scammers

Multiple calls from SIN fine scammers

Credit Card Payment Issue - Mastercard

How to receive $10 off?

Forgot to enter friend referral code!

Phone won’t work

Phone won’t work

Re: Replacing the $35 1.5GB Plan with a $30 2GB Plan

Problem with texts/calls not going through

Resolved! Auto pay - 90 day payment

Resolved! request to transfer phone number timed out

Why must I go through this every month?

Ordering Public Mobile sim card in bulk for dealers

Ordering Public Mobile sim card in bulk for dealers

Resolved! Moto G 2nd gen SIM card not detected

New phone number

Resolved! New phone number

My account is suspended and I can not make a payment

Resolved! how do I change credit card ?

Resolved! Order Status????

Add on

Resolved! Add on

Resolved! Locked account

Porting number from Virgin mobile

Resolved! Unable to transfer a koodo phone number to Public Mobile phone #

SIM card deal on Amazon

why there is no option to downgrade?

Cant make and receive call and messages.

Service not working

Kini Mobile Port IN

Incompatible Data Add-on