Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My plan had expired and I want to change it to a different plan for a month, when I click on the plan and add ons tabs it continually gives me an error message and even after reloging it it persists.
Hello allJust ported my bell account to public mobile under the above plan yesterday. When I was signing up for the plan I noticed the mobile booth lady didnt have 40$ 8gb option so she chose 50$ 8gb option. However the home page of the public mobil...
Please help reset account
Hi,My family of 4 is switching to PM, I had no trouble porting the first number, the second one it will not allow me to port. I am beyond frustrated with the: We were unable to transfer the phone number you entered. Try one of the following options:...
I am unable to read the 6 digid code from Public that I need to set up an online account for a new mobile phone in order to validate a payment voucher. It is a flip phone and the screen is too small to display the 6 digid code. I cannot enlarge the...
I recently switched plans 2-3 days ago and my payment plan due date is today. But when I go to my plan page, I only see this? When I click Plan details, it comes up with a crashed page asking me to relogin? I was on a 90 day plan prior and am going t...
I paid for my account via credit card as my base plan was due on June 22. Could someone please advise if I can get partial money back if I decide to port out? Thank you
My plan has expired again and I again need to manually re-activate it. I have a credit card registered on my PM account page but can't seem to find how to setup auto pay.
How long does it usually take for a moderator to reply?
I've never hit my cap before the end of my billing cycle, but it looks like I have this time. I have auto billing in place and my next cycle starts Jul 16th. Rather than wait it out can I pay early and start the top of my 90 days with my data cap rep...
my plan expired. I changed my plan and paid the amount owing, it says i have a 10$ credit and i owe 0$ but it will not activate the plan, it just tells me my plan has expired. what do i dooo
Tried setting up my account leaving Fido and transferring existing phone number and setting up auto payat the end it gave me an error something about autopay and visa debit.. so I tried again .. 5 times same error. Then no account was created... coul...
Hi there sim has been activated and i phone 6 is unlocked. still showing as 'no sim' very frustrating. can anyone advise ?? Thanks
I am travelling to China and Europe, I know my prepaid PM sim won't work there but can I still receive international texts, and can I use it for emergencies? Is there any cost for emergency calling and is there any cost if I keep my sim inside my pho...
There is enough funds on my account yet says my account is suspended. New cycle starts June 24 2019. Why is my phone not working??
Edited to add: Thanks to everyone who has taken the time to answer my post. Hi all, sorry if I am posting in the wrong place (I'm kind of new to PM?). I joined in when the 3GB bonus port in promotion was happening and after some initial problems wi...
How can you add 2 phone numbers on the same account?
Hello,On April 8, 2019 and April 11, 2019, I was charged $30 twice and did not receive the $2 auto pay reward. Is somebody able to help me remedy this error?It also appears to indicate that there was a system issue under the description.Please see be...
Hello, my phone number is #########. I tried to get the $40 dollar promotion for the $50 dollar plan and i didn't see a promotion code or a credit. I signed up on June 23rd before the promotion expired. Can you help? Edited by ShawnC Removed phone nu...
Hi, My phone number is 8**-***-***4. I just got the SIM on the 5th of June. Everything was working just fine but now whenever someone calls me they get engaged tone. Please reset or refresh ASAP. Edited by ShawnC removed phone number
Just activated Public SIM card yesterday, it says prepaid SIM card, but my plan is $25 plan. Sometimes when I make a call, announcement says long distance call may apply. Is this prepaid SIM card right for the $25 plan?Sometimes I coundn't make or ...
My friend is an ASUS mobile phone. I use public mobile. The phone can be played, but I can't access the Internet. How to solve it?
I signed up with Public mobile about a month ago. I also specifically signed up for auto pay. Suddenly today, my phone stopped working; wouldn't send texts, make calls, and my data wasn't working. Called *611 and the automated message said my account...
I'd like a refund for the $10 and removal of the extra add-ons since I just needed the $10 US roaming add-on. Can this be done? Alternatively, if it is more feasible, I'd like to transfer to the $20 500mb US roaming add-on. I really have no use for ...
Hello, i purchased the 500mb USA add-on this past Friday and it did not apply to my account. I was unable to use the data. How do I go about getting a refund for this? Thank you
Do you offer wifi calling as part of your services?
I am going with another provider. I need Service today and have been waiting since Friday for help. How do I get my money back?
My account has been suspended and I have no phone service! It says it can not process my payments, but there is room on my visa. Nothing is wrong on Visa's end. This is SO FRUSTRATING! I need my account reactiviated!!!!!
So I bought a sim on Jun 2 based on the 5GB addon deal and activated my account on Jun 15, but the addon is not showing up as of Jun 23. What's going on?
I have the $15 dollar plan. Supposed to be unlimited text and picture messaging. If I send a picture I use data. If I turn off Mobile Data I can't send the picture. what is to be done?
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