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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can't Use Mobile Data

I just signed up with Public Mobile this weekend and I haven't been able to use my data at all. My phone will sometimes say I'm connected to either 4G or H+ but I can't use anything that requires an internet connection. I tried changing my APN settin...

Resolved! Plan status indicates "plan expired" due to insufficient funds but on auto pay

Plan status indicates "plan expired" due to insufficient funds but on auto pay. The plan was on hold as phone was in for repairs. Just took plan off hold and now it indicates that the plan is expired and there are insufficient funds. The plan is o...

Can make calls, can receive texts, but can't receive calls after creating account with transfer #

Resolved! Can make calls, can receive texts, but can't receive calls after creating account with transfer #

Hi, I recently signed up to Public Mobile and transferred my old number over. I'm told it can take up to two hours to be fully functional but it's been about 24 hours now and I'm still having issues; I can make calls and I can receive texts but I can...

Resolved! Phones

Does public mobile accept i phone 11 pro max , will it work with public mobile

Unlock phone

Freind referral reward

Hi, I referred public mobile to my friend and he activated his account. He got $10 bonus credit. However, i did not receive the $1 friend referral credit. Can anyone help me how to get the $1 credit Thank you

Resolved! Auto pay

I have set up auto pay on two phones but it is not taking payment on one of my plans

Resolved! Question

IS it possible to see if I have an overdue payment (I set up an autopay so I do not think it would matter but just wondering)?

Transferring a cellphone from another provider

My wife currently has an account with Bell and would like to join Public Mobile. Do we have to contact Bell and terminate the account before joining up with Public Mobile

Resolved! Dual SIM dual standby

So these new-fangled phones can have multiple SIM's. Or 1 slot can have a SIM or an sd card. They say they're dual standby. I think I understand some of these things.I've done some searching here and certainly dual SIM's have been talked about. I thi...

International call add on

Resolved! International call add on

Pakistan is not included. How do I make calls to Pakistan ?

Resolved! How much data do I have in my $35 plan?

Hello everyone,I recently got Public Mobile's $35 plan in Manitoba. The guy who I got this plan from told me that I have 2 GB data ( 1 GB + 500 MB bonus + 500 MB bonus with autopay) every month. But when I log in online in self serve options it says ...

Re: Incoming calls go directly to voice mail

I've been having this same problem ever since i switched from an andriod to an iphone. i'm paying my bills and i need my phone on immediately for work. someone please contact me with information why my i can only make outgoing calls, incoming calls a...

Resolved! Phone Compatibility - iPhone 5S from France - ME437F/A -

Hello,I have an iPhone 5S from France with a current plan with Fido.I'm looking to switch to Public and would like to confirm phone compatibility.Here the details:Model Name: iPhone 5SModel Number: ME437F/A Thanks a lot! Hope I can join the community...

Incoming calls go directly to voice mail

Resolved! It looks like Public mobile charged my credit card two times this month

Hi, When I check my credit card statement, I see that public mobile charged me two times this month. I would like to get an explanation as to why I was charged twice and need the refund. Thanks

Resolved! Where would I request a refund?

Last Sunday I changed my plan and topped up my account with 45 dollars, tax included, the reason being that I had consumed all the internet on the previous plan.Well, I got the charge on my credit card since I decided to top up my account right away ...

OVERCHARGED

I just upped my plan for the first of July. When I checked my bank account on line, discovered not only was I overcharged but did not receive my discount for auto pay. If I do not get a satisfactory answer, I will revert back to my old plan and tha...

Resolved! Have to reset password every single time

I think I asked this before, or the answer is somewhere here but I can't find it.But to get into the Public Mobile Self Service, I have of course an email address and a very carefully saved password. The password does not work. It offers to reset it...

Locked out of self service

I am locked out of self service says I have to contact public mobile. What do I do?

Resolved! I bought voucher from Alberta but my son in Toronto, Can I use voucher for both phone?

I bought voucher from Alberta but my son in Toronto, Can I use voucher for both phone?

Resolved! Paying for a small amount of data--but it is not working

Hi thereI have asked IT for support with this but no reply. I have an old I-Phone that I use mostly for staying in touch with home when I am out working. So just 250 MB data but it does not work for me...can only check email when connected to WIFI an...

Resolved! SIM Transfer

I can not get access to the PM services when I transfer my SIM card...which works in my old phone...to my new phone. I wonder if it might not be compatible on the PM network. It is an 'Android X27 Plus'...dual SIM and expandable memory card slot...co...

Resolved! Can't sign up for Self Serve Forgot Phone Number

I can't sign up for self serve, its a pick of a sticky situation. I was going to use public mobile so i got the sim card and signed up and even got auto renew on, but completely forgot the phone number. I was about to put the sim card in the phone I ...

Resolved! Not able to make or receive calls

Hi!My phone out of nowhere can neither send nor receive phone calls, Ive been with Public Mobile a few months now and have no issues up until now, I have autopay set up and got the confirmation that this bill has been paid so I don't know why this wo...

Resolved! Can't log into Self Serve

Hi there, Apparently I don't have the correct password in my password manager for some reason. I changed my password last week but I guess I didn't update it. Now when I try to use the link for "Forgot my password" and I enter my email, I get a datab...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Can't Use Mobile Data

Resolved! Plan status indicates "plan expired" due to insufficient funds but on auto pay

Can make calls, can receive texts, but can't receive calls after creating account with transfer #

Resolved! Can make calls, can receive texts, but can't receive calls after creating account with transfer #

Resolved! Phones

Unlock phone

Freind referral reward

Freind referral reward

Resolved! Auto pay

Resolved! Question

Transferring a cellphone from another provider

Resolved! Dual SIM dual standby

International call add on

Resolved! International call add on

Resolved! How much data do I have in my $35 plan?

Re: Incoming calls go directly to voice mail

Resolved! Phone Compatibility - iPhone 5S from France - ME437F/A -

Incoming calls go directly to voice mail

Resolved! It looks like Public mobile charged my credit card two times this month

Resolved! Where would I request a refund?

OVERCHARGED

Resolved! Have to reset password every single time

Locked out of self service

Locked out of self service

Resolved! I bought voucher from Alberta but my son in Toronto, Can I use voucher for both phone?

Resolved! Paying for a small amount of data--but it is not working

Resolved! SIM Transfer

Resolved! Can't sign up for Self Serve Forgot Phone Number

Resolved! Not able to make or receive calls

Resolved! Can't log into Self Serve

Public Mobile Wifi

Reward Points

PM blocking me from porting out my number

sim card

Promotional subscription plan