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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1877 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30242 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42007 Views
  • 185 replies
  • 29 Bravos

PM plans

My husband signed up with PM a couple weeks ago and got a sweet plan of $25/30 days, unlimited long distance, 1.5 GB of data, and unlimited international texting. I went to sign up today and the plan is gone! Is there any chance it will come back? Do...

paxyc by Great Neighbour / Super Voisin
  • 482 Views
  • 2 replies
  • 0 Bravos

plan

Hi 2 days ago I bought a sim card from Public mobile. My plan has 100 minutes outgoing call. unlimited incoming call and text message but now I cannot call anybody. Can you help me? Behnaz

B3ahmadi by Great Neighbour / Super Voisin
  • 703 Views
  • 3 replies
  • 0 Bravos

talk is not included

I am new to Public Mobile and often get messages that talk is not included.I have unlimited Canada wide talk. It seems to be when I try to call a number that is in my contacts. Please advise me asap how to correct this.Thank you,Murielle

59 by Good Citizen / Bon Citoyen
  • 735 Views
  • 3 replies
  • 0 Bravos

Resolved! Service

Bonjour,j'ai payé pour un forfait récemment ,*611 me dit que mon forfait n'inclus pas les appels,bref je ne peux faire d'appels,ni en recevoir,qu'elle est la solution?merci.

Yvonmartin by Great Neighbour / Super Voisin
  • 722 Views
  • 2 replies
  • 0 Bravos

No moderator?

Over 48 hours and no response from a moderator?

leehutsonjr by Great Neighbour / Super Voisin
  • 1025 Views
  • 6 replies
  • 0 Bravos

Resolved! $15 plan but my account doesn't show unlimited incoming

Hello .I ported my father's in law phone number over when I came across https://mobilesyrup.com/2019/05/02/public-mobile-unlimited-incoming-calls-15-pre-paid-plan/ Process went smoothly.but my account plan details do not mention unlimited incoming ca...

mc88 by Great Neighbour / Super Voisin
  • 1557 Views
  • 7 replies
  • 0 Bravos

Resolved! $15 100mins Plan inactive shortly after activation

I activated $15 100min plan. Used it for half of the day. Spent about 18mins of talk time . By the evening, the plan is no longer active. I cannot make or recieve calls.  my plan due date is may 30th. is this normal? 

voya by Good Citizen / Bon Citoyen
  • 1214 Views
  • 6 replies
  • 0 Bravos

Resolved! Porting question

I have a corporate plan with Bell. I pay for my mother's plan but want to switch her to public mobile to save money. Am I able to set up and Public Mobile account in her name along with her credit card and port over her number even though it's attach...

Resolved! Phone problems

I have a plan that is unlimited everything minus data, and i cannot call anywhere (even if it’s local to me) without it saying “you do not have the long distance add-on to complete this call.” Now the numbers/people i am trying to call are not long d...

Resolved! problems with plan

I accidentally added a U.S. roaming 1 gb add on. i dont go to the U.S.A so this is wasting my money. i cant delete the add on. Can anyone help me get ahold of someone to speak to through public mobile to correct this add on, delete it? i dont like th...

RichBoi by Great Neighbour / Super Voisin
  • 2189 Views
  • 9 replies
  • 0 Bravos

Transfer number from Koodo prepaid

I contacted @CS_Agent on Tuesday to transfer my number from Koodo prepaid, and they still haven't replied. My plan is expiring and I need it switched by tomorrow. How do I contact an administrator to switch my nunber?

KA1 by Great Neighbour / Super Voisin
  • 781 Views
  • 4 replies
  • 0 Bravos

Public Mobile, Address Your Service Lapse!

 Why hasn’t Public Mobile shown it’s customers the most basic courtesy by acknowledging this obvious service interruption? If you choose to forgo live personnel in addressing critical issues, it is emcumbent on you to have a system in place that imme...

EnglishChips by Good Citizen / Bon Citoyen
  • 5511 Views
  • 18 replies
  • 22 Bravos

Resolved! New setup no calls or texts

I got Public Mobile yesterday on $15 plan and was able to call and text but not today. I've tried rebooting my phone a couple times. Any tips?

Exdude by Great Neighbour / Super Voisin
  • 2486 Views
  • 15 replies
  • 0 Bravos

Resolved! I ported a number from speakout, voice and data not working

HI i successfully ported a number from Speakout, and made a successfull call last night.  Today, i tried calling someone and got a voice message saying my plan does not have voice...i checked my plan online and both voice and data are active. Please ...

Revvd by Great Neighbour / Super Voisin
  • 2802 Views
  • 18 replies
  • 0 Bravos

Resolved! Charge My Credit Card But Suspended My Plan?

I updated my plan, my credit card was charge and then you suspended my services?? Now there is no phone number to get help???  How do do I get my account working again.

Joister by Good Citizen / Bon Citoyen
  • 1442 Views
  • 8 replies
  • 0 Bravos

Resolved! New Activation Data not working

I just activated a new sim and number today.  i have a plan with unlimited talk & text plus 500 mb data.  I can call and text now but I can not get online, only get an error message saying can't connect to internet.  I have followed all the self serv...

adminpfc by Good Citizen / Bon Citoyen
  • 1837 Views
  • 9 replies
  • 0 Bravos

Resolved! Drop calls

I am dropping calls all the time. I cannot get thru one conversation. I’ve had it happen 8 times in the span of 1 hour. When this happened I am in a full service area so Im not losing service. I did things that google suggested such as resetting netw...

kayla87 by Good Citizen / Bon Citoyen
  • 2371 Views
  • 13 replies
  • 0 Bravos

Change of number

I have just changed my phone number may I reverse this and go back to my old number back 

marvy by Great Neighbour / Super Voisin
  • 739 Views
  • 6 replies
  • 0 Bravos

Resolved! $15 per 30 days plan

I recently enrolled in to $15 per 30 days plan and my plan features are as follows:100 minutes Limited Canada-Wide Talk250 MB at 3G speedUnlimited International TextsThere is a plan now on PA page for $15 per 30 days but the flowing features are incl...

selva1 by Model Citizen / Citoyen Modèle
  • 1150 Views
  • 5 replies
  • 2 Bravos

Resolved! Can't login or reset password

I forgot my password and after trying too many times it locked me out and won't send me a reset email. The helper robot says to send a private message, but the "contact us" link provided just leads me to a page that says "Private Messages" but with n...

Douzo by Great Neighbour / Super Voisin
  • 656 Views
  • 2 replies
  • 1 Bravos

Resolved! Plan Expired but amount owed is $0.00?

My autopay seems to be broken, every billing cycle I get a text about my plan not being renewed, and I have to manually do it. I've tried re-entering my autopay information, using a different card, but nothing works. This cycle I got the same "not re...

clueberries by Great Neighbour / Super Voisin
  • 1610 Views
  • 7 replies
  • 0 Bravos

URGENT: PUBLIC MOBILE REJECT CREDIT CARD!

Hi there, I am trying very hard to pay my bill here but Public Mobile has declined me so many many times. I called my bank and they asked if I put in the address in the correct format. It was correct. She said that there is something wrong on Public ...

edithkyr by Good Citizen / Bon Citoyen
  • 3875 Views
  • 26 replies
  • 0 Bravos

Resolved! Paid twice last month

hello , I have paid last month twice Today I got text messages  I have to pay again my service going to suspended If I dont pay top upAny one can have solution  Thanks 

6477735228 by Great Neighbour / Super Voisin
  • 1094 Views
  • 3 replies
  • 0 Bravos
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