Community

Resolved! Is this possible? Kodoo # to PM & PM# to Koodo?

Hi guys. Wondering if this is possible to do. I have a few accounts with both companies and want to make a small switch without loosing Public Mobile rewards or have extra tab charges with Koodo. Koodo # (has tab) I want that number to go on my Publi...

Resolved! Is Advanced SMS supported on iOS with public mobile?

Question - As Public Mobile is part of Telus, if I get a SIM and go with Public Mobile will the 'group messaging' option in iOS 'Settings' also appear and become available to me? Can someone using 'Public Mobile' look in iOS settings? Do you have a '...

Resolved! US Roaming $20 Data Payed for Twice

I bought the $20 US roaming data ad on as I plan to go to the US in a couple of days. I have two charges to my credit card so the payment went through. The problem is the ad-on is not showing that it's been applied or in use anywhere on the portal. D...

Resolved! Higher payment

Why is my December payment higher than my November bill payment?  I did not change my plan.

Resolved! lost phone register, but still charged

Hello,  I logged into my account and reported my phone as lost. However, I just found out I have been charged even though I reported as a lost phone. So, now I delete the autopay function. Would it be possible for me to get credit back for the amount...

Resolved! Cannot receive incoming calls but can make outgoing calls, said number not in use when others dial m

Resolved! A friend referred me but I forgot to enter their code

Is it too late to benefit from their code?

Resolved! How can I check whether my number/sim is transferred successfully?

The activation portal only says alternate number in case if something goes wrong. Do I just call my number and if its not working on my old sim, that means it works with the public mobile sim?

Resolved! payment made but cannot make a call

My plan was due to autopay on January 10. But I made the payment today. The account balance shows the amount but I still cannot make call to any numbers and the message says that no long distance add-on is included.Is it that the payment will be acce...

Resolved! First 2months free- flash sale

Hi l am having trouble getting some one to respond to my question about the flash sale.I recently signed up with public mobile Dec 22.l got charged straight away for mine and my daughter's account $45.20 twice.I was under the impression that l would ...

Resolved! 10 dollar promotin

I set up my phone back on nov 21 st . They were offering 10.00 off for the first 6 months on the 40.00 plan . I waited till payment came out on dec 21 and the 10.00 was not applied . How do I go about to get this applied ? thanks melissa 

Resolved! Locked out of self serve

Forgot my security question answer, now locked out. What should I do?

Resolved! holiday extra gb

hello, i did not receive the 1gb extra for the holidays?

Resolved! Telus, Koodo, and Public Mobile priority

Hello fellow members, I was told by a friend that in an event that the cell towers are congested with traffic, TELUS gives first priority to TELUS customers, and Koodo and Public Mobile customers get lower priority. Does anyone know if this is true? 

Resolved! New User

Activated new service with new sim.1. how to check my data usage regularly2. I thought I activated $25 service which includes canada wide calling. but when I make a local call I get prompt of long distance charges may apply3. how do i keep checking m...

Resolved! Account Expired

What would be the informations needed to provide to Moderator Team in order to have issue be fixed quickly. Im just asking to avoid emailing back and forth to verify some informations they need to resolve the issue. Thanks...

Resolved! Changing Plans??

Hello and Happy New Year !!!trying to change my plan....but every time i click on "plan" a new window saying.... "ooops....log out and try again" i've done that now a dozen times....and still no luck also can't seem to find my current plan on the sit...

Resolved! Travelling to Middle East

I will be travelling to Middle East then to Europe.I will be needing a cellphone to call in the area locally and some to Canada/US and Southeast Asia. Does anybody know the best way for this to happen ? I appreciate any help, I haven't done this befo...

Resolved! Account Suspended

Why is my account is suspended when I have sufficient funds and I have autopay?  Do I need to reactivate my account?

Resolved! Changing from Public to another provider

I am new to Public after a long hiatus from cell phone use...I started on October 19th, and topped it up on November 19th or before...yet by December 19th, I didn't top up until Dec 21st when weather got nasty here in Ottawa ( I chose to pay at the s...